Thank you for booking with us!

We’ve received your message — and while you read this, there’s a fair chance Karen and Janet are somewhere with fresh linens and a to-do list that never ends. They’re the heartbeat of Oliver Bell, making sure every space feels as immaculate as it looks.

A woman with blonde hair and a neutral expression, sitting on a couch with a framed picture hanging on the wall behind her.

Janet Hill

Janet has called North Wales home for over twenty years — long enough to know which hill catches the morning light first, and which café makes the best Welsh cakes. After a career in marketing, she found her heart belonged to something simpler: people, place, and the rhythm of life here in Ruthin. Now, she’s the bridge between it all — bringing her love of storytelling to every guest experience. Janet believes hospitality is about connection: knowing the land, the locals, and the quiet details that make a stay feel like home.

A woman with shoulder-length brown hair smiling outdoors in front of rolling hills and a tower on a hill in the distance on a cloudy day.

Karen Campbell

If something needs sorting, Karen’s already on it — and if you’ve ever spoken to her, you’ll know she’ll have you laughing before she’s done. Born and raised in Ruthin, she knows every lane, footpath, and viewpoint within a ten-mile radius, and somehow manages to fit them all into her week. As Head of Guest Experience at Oliver Bell, Karen is the person who makes things happen — whether that’s planning a last-minute dinner, arranging a walking route, or simply making sure you feel completely at ease. Efficient, energetic, and endlessly kind, Karen is what makes our concierge service feel human.

A man with glasses and dark hair, beard, and mustache wearing a black sweater and sitting indoors with a plant and a wall in the background.

Oli Hall

The name behind Oliver Bell is, fittingly, a quiet one. Oli is the silent operator — the person who keeps everything running smoothly from behind the scenes. While he’s not one for small talk (if you get a hello, you’ve done well), what he doesn’t say, he makes up for in precision. A whiz with marketing, detail, and the numbers that hold it all together, Oli is the reason the brand feels seamless from the moment you book to the moment you arrive. He prefers to let the spaces — and the stories they tell — do the talking.

A young woman with blonde hair in a black blazer and white blouse, sitting at a bar or restaurant with a blurred background of shelves filled with bottles of wine or spirits.

Ellie Williams

Every team needs a problem-solver — and for us, that’s Ellie. Cheerful, capable, and endlessly adaptable, she’s the person who keeps everything ticking quietly in the background. From handling admin to coordinating repairs and calling in the best local trades, Ellie is the definition of reliable. A lifelong Ruthin local, she knows the town inside out and brings that same sense of pride to her work every day. She’s a plate-spinner in the best possible way — practical, positive, and always ready to go the extra mile to make sure every stay runs perfectly.