Meet the people behind Oliver Bell

Every great stay begins with the people who care for it. At Oliver Bell, our team is small, local, and endlessly dedicated — the kind of people who notice the details that make a difference. From guest experience to behind-the-scenes precision, they’re the reason every stay feels seamless. Here’s a closer look at the people who bring Oliver Bell to life.

A woman with blonde hair, wearing a beige top with a bow, sitting indoors with framed artwork on the wall behind her.

Janet Hill

Janet has called North Wales home for over twenty years — long enough to know which hill catches the morning light first, and which café makes the best Welsh cakes. After a career in marketing, she found her heart belonged to something simpler: people, place, and the rhythm of life here in Ruthin. Now, she’s the bridge between it all — bringing her love of storytelling to every guest experience. Janet believes hospitality is about connection: knowing the land, the locals, and the quiet details that make a stay feel like home.

A woman with long brown hair taking a selfie outdoors with a scenic view of rolling hills and a tower on a hill in the background.

Karen Campbell

If something needs sorting, Karen’s already on it — and if you’ve ever spoken to her, you’ll know she’ll have you laughing before she’s done. Born and raised in Ruthin, she knows every lane, footpath, and viewpoint within a ten-mile radius, and somehow manages to fit them all into her week. As Head of Guest Experience at Oliver Bell, Karen is the person who makes things happen — whether that’s planning a last-minute dinner, arranging a walking route, or simply making sure you feel completely at ease. Efficient, energetic, and endlessly kind, Karen is what makes our concierge service feel human.

A man with dark curly hair, glasses, and a beard, wearing a dark green sweater, looking to the side with a slight smile, in a room with a plant in the background.

Oli Hall

The name behind Oliver Bell is, fittingly, a quiet one. Oli is the silent operator — the person who keeps everything running smoothly from behind the scenes. While he’s not one for small talk (if you get a hello, you’ve done well), what he doesn’t say, he makes up for in precision. A whiz with marketing, detail, and the numbers that hold it all together, Oli is the reason the brand feels seamless from the moment you book to the moment you arrive. He prefers to let the spaces — and the stories they tell — do the talking.

A young woman with blonde hair, wearing a black blazer and white shirt, sitting at a table with a background of wine bottles on shelves.

Ellie Williams

Every team needs a problem-solver — and for us, that’s Ellie. Cheerful, capable, and endlessly adaptable, she’s the person who keeps everything ticking quietly in the background. From handling admin to coordinating repairs and calling in the best local trades, Ellie is the definition of reliable. A lifelong Ruthin local, she knows the town inside out and brings that same sense of pride to her work every day. She’s a plate-spinner in the best possible way — practical, positive, and always ready to go the extra mile to make sure every stay runs perfectly.